FAQ

Q: What type of payment does GTP accept?

A: We accept Visa, Master Card, Business Check, Money Order, or Cashier's Check.

Q: Why should I choose GTP’s products for my salon?

A: GTP is the leading company in the spa chair industry; we offer you all the important factors that are suitable for your needs in opening your salon business: Quality, Design, Technology, Budgeting, and Great Customer Service.

Q: Can I change or cancel my order?

A: To change or cancel your order, it must be done within the first 48 hours from your deposit date/time. We custom assemble the product to your order, so cancelling or changing color, quantity, or model is not possible after your product is already in the assembly line. If you must change your order, you will be charged 10% of the purchase price. For cancelling orders after 48 hours, a 25% restocking fee will be charged.

Q: How soon will I receive my spa chairs after I place the order?

A: Normally it will take from 5 to 7 business days for you to receive your order.

Q: How long would it take me to assemble the spa chairs when I receive them?

A: Unlike other products on the market, GTP’s Spa Chairs arrive to customers 99% preassembled. The only things you need to do is lift up the spa cushion to an upright position, connect plumbing, power up, and then start operating. Please test each chair once fully assembled. Such an ease of mind!

Q: Which method will my spa chairs get delivered?

A: Your spa chair order will be mainly delivered by (a third party carrier) R&L Carriers and will be dropped at the curbside of your store front. If you need inside delivery, or if your business has stairs, elevator, or inside mall access, you must request for this service, a fee will be charged by the freight company.

Q: What will come with the spa chairs?

A: Unless you ordered extra products, your standard one (1) spa chair order will come with one (1) matching color adjustable technician stool and two (2) manicure trays.

Q: What type of drain system do I need for my spa chairs?

A: There are two types of drain systems. One is the floor drain system which uses gravity to drain the water directly into the floor from each spa. The other is the power drain pump system which will be used to drain out water to the drain pipe above the floor (app. up to 36” above ground level).

Q: My spa chair order was delivered with damages on the box, what should I do?

A: If you received your order with damages on the box, first; do not sign the Bill of Lading, second; immediately call GTP’s Customer Care for further instruction.

Q: Which type of electricity do I need for my spa chairs?

A: Unless you specify international use, most GTP Spa Chairs shipped in the U.S. uses a standard of 110V electricity with GFCI protected outlet.

Q: Can I install the spa chairs on my own?

A: GTP’s product is user-friendly and you can install the spa chair on your own, if you are technically incline. However, we would highly recommend a licensed plumber for installation because they would know the local plumbing code and are mainly insured, if any problem arises.

Q: How do I keep the jet cover clean?

A: To keep the jet cover clean, just simply take out the jet covers and soak them in cleaning solution after each use.

Q: How do I keep the chair cushion clean?

A: Should your cushion leather get dirty, just use leather conditioner to wipe them regularly to keep it clean and shiny.

Q: I accidentally spilled nail polish on the cushion leather, what should I do?

A: No problem. With durable Supple Ultraleather cushion from GTP’s spa chair, all you need to do is wet the cloth with a little Acetone solution (50-50 acetone-water mix) and wipe out the stain right away. Afterwards, wipe the area clean with wet cloth. Prolonged exposure to acetone or other harsh chemicals may damage your leather fabric. Please use chemicals sparingly to extend the life span of the leather fabric.

Q: Should I let pregnant clients sit on the spa chair?

A: It is not recommended to allow pregnant clients to sit on the spa chair for liability issues.

Q: What is a pipeless system?

A: A pipeless system is different from a traditional whirlpool because it uses a closed system jet propeller to create a whirlpool action. In a piped system, water is taken out through a pipe and dispensed back into the pool of water to create the whirlpool action. The pipeless whirlpool system is more sanitary than the piped system because there are no bacteria build up in the piping tubes.

Q: What is DCS?

A: DCS stands for Digital Control System. This system allows technicians to operate the "Smart" functions from a panel located in the front face of the spa chair. The technician can control the Auto-Fill, Jet, LED lights, and seat adjustments for the clients by pushing the respective buttons. This feature is a standard feature on the Prive: Elite, and available for upgrades only for Luminous and Infinity.

Q: What is the Auto-Fill system?

A: The Auto-Fill System is one of the most innovative technology in helping customers save time. With a single switch, GTP’s Auto-Fill feature fills the basin to the proper level, shuts off the water, and starts the whirlpool jet – UNATTENED! *Note: Sensor knobs inside the basin must be scrubbed regularly to maintain proper reading of the water level. Failing to clean may interfere with the reading and can lead to excessive water dispensing.

Q: What is the size of the drain pipe for the gravity drain system?

A: For the gravity drain system, you will need 1 1/2” PVC female coupling so GTP’s spa chair flexible drain pipe can be inserted into.

Q: What is the size of the drain pipe for the drain pump system?

A: For the drain pump system, GTP’s spa chair will have ¾” PVC female coupling so you can insert your drain pipe into.

Q: What is the size of the hot and cold water hose connector for the spa chair?

A: The size of the hot and cold water inlet from the GTP’s spa chair, you will need a ½” water hose.